Frequently Asked Questions

Which Photon device is right for me?

Red Light Belt: a flexible red and near-infrared light wrap for your lower back, or any zone you strap it to. Lumbar Lift: a pillow you lie on that warms, vibrates and gently lifts your lower back. Shoulder Cape: red and near-infrared light over your neck, both shoulders and upper back at once.

What is red light therapy?

Red light therapy uses specific wavelengths of light (660nm red and 850nm near-infrared) that reach the skin at different depths. It is used as a wellness and relaxation tool. The Red Light Belt and the Shoulder Cape use red light. The Lumbar Lift uses heat, vibration and an air lift.

How long is a session?

15 minutes is the recommended starting point for every Photon device. The Belt and the Cape have built-in timers, and the Lumbar Lift has a 30-minute auto mode that stops on its own.

Do they get hot?

The Belt and the Cape give a gentle warmth from the LEDs, not the heat of a heating pad. The Lumbar Lift has a real heating function you can turn on or off.

Can I use them every day?

Yes. Photon devices are designed to become a simple evening ritual, 15 minutes at a time.

How long until I notice a difference?

Everyone is different. Give it a few weeks of regular evening sessions, and remember you have 30 nights to decide if it is right for you.

Is it safe?

Photon devices are wellness products, not medical devices. If you have a medical condition, are pregnant, photosensitive or have had recent surgery, consult your doctor before use. Do not look directly into the LEDs.

What is your return policy?

We offer a 30-night money-back guarantee on every device. If you are not happy with your purchase, contact us within 30 days of delivery for a full refund. You ship the product back and we handle the rest.

How long does shipping take?

Free tracked shipping across the United States. Orders are processed in 1 to 3 business days and delivered in 7 to 15 business days depending on the device. You will receive a tracking number as soon as your order ships.

What is the difference between 660nm and 850nm?

660nm (red light) is visible and reaches the surface layers of the skin. 850nm (near-infrared) is invisible to the eye and reaches deeper. The Belt and the Cape combine both wavelengths in one session.